Legal
What happens if something isn't right with your order.
Effective date · 18 July 2026
Most of what we make is custom — printed, embroidered, or finished to your specification. Before production, the team confirms the artwork, specifications, price, and next steps with you.
If an item arrives damaged or there is a confirmed production error, contact us promptly with the order reference and clear photos. We will review the issue and confirm any replacement, correction, or refund available for that order.
Where a proof is provided, review it carefully before production. The approved artwork and details are used for the finished work.
Refund availability, amount, method, and timing depend on the confirmed order and payment arrangement. The owner will explain the applicable resolution directly.
The current retail flow does not collect online payment. Final pricing, payment method, and production details are confirmed manually by the owner before work begins.
Email innerspacedesigners2016@gmail.com with your order reference and clear photos. We'll review it and respond with next steps.
Questions about this policy? Email innerspacedesigners2016@gmail.com.
